Cancellation and Refund Policy

 

GENERAL CANCELLATION AND REFUND POLICY

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These terms (the “Terms”) sets forth the terms and conditions for Cancellation and Refund. These Terms define the business relationship between you and VIP English Learners, www.vipenglishlearners.com ("VIP English Learners”) concerning cancellation and refund regarding the use of the VIP English Learners online learning service (“VIP English Learners”, the “Service” or the “Site”). In addition, you are bound by the Acceptable Use Policy on the vipenglishlearners.com website.
 

In general, if you cancel your session more than 14 days prior to the start day of the Class, you will receive a 75% refund of the total Class fee. You may cancel a session within 48 hours and be eligible to receive a 50% refund of the total Class fee. 

 

LESS THAN 48 HOURS

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Typically cancellations made within this time are not eligible for a refund unless in the event of an emergency, supported by evidence. Therefore, a full refund is possible provided that you submit a case, accompanied by evidence submitted to VIP English Learners at vipenglishlearners19@gmail.com.  

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COOLING-OFF

 

If you reside in a country that is part of the European Union and have purchased a Subscription online or via phone, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase (the “Cooling-off Period”), but only if you have not consumed more than one (1) conversation class (Private or Group).

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EXCEPTIONAL CIRCUMSTANCES

 

We define exceptional circumstances as:

• serious medical conditions which prevent you from attending or performing normally for 5 or more days during class; such conditions require supporting evidence of a medical certificate from a qualified medical practitioner

• evidence of bereavement, trauma, or other forms of significant hardship

 

TRANSFERS

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More than 14 days before the Class:

• You may change your Class date at any time more than 14 days before the start of your class.

• You must select a class date, where available, within the next four months from your original class start date. If your preferred class date is more than four months after your original class date, then your transfer will be regarded as a cancellation.

• You can only transfer the same booking once for no charge.

• Should you desire to transfer more than once, VIP English Learners will charge an administration fee of up to 25% of the total Class fee to transfer more than once.

CLASS EXCEPTIONS

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Under extreme circumstances beyond the control of the Company, VIP English Learners may have to cancel your class. These circumstances include, and are not limited to, extreme weather conditions and natural disasters. Under such circumstances, VIP English Learners will provide you with as much notice as possible and give you the choice of either:

• a full refund, or

• a transfer to a future class date convenient to you.

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REFUND TIMELINE

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All refunds or partial refunds will be processed within 7 to 10 business days from the time of approval.

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VIP ENGLISH LEARNERS' TERMS AND CONDITIONS

By accepting these Terms, you also accept to be bound by the Terms of Use policy available on the vipenglishlearners.com website.

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CHANGES TO THESE TERMS

VIP English Learners reserves the right to at our discretion, make changes to these Terms. When we make changes to these Terms that we consider material, we will notify you through the Service. Your continued use of the Service after those changes are made expresses and acknowledges your acceptance of the changes. Your recourse upon dissatisfaction with the modified terms of use is to cancel your Subscription in accordance with these Terms.

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LIMITATION AND INDEMNIFICATION

You agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Service or third-party applications is to uninstall any vipenglish.com software and to cease using the Service.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL VIP ENGLISH LEARNERS, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS OR LICENSORS BE LIABLE FOR (i) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICE, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER VIP ENGLISH LEARNERS HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; (ii) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT MORE THAN THE AMOUNTS PAID BY YOU TO THE COMPANY DURING THE PRIOR THREE MONTHS IN QUESTION.

Nothing in these Terms removes or limits VIP English Learners' liability for fraud, fraudulent misrepresentation, death, or personal injury caused by its negligence to the extent permitted by law.

You agree to indemnify, defend and hold harmless VIP English Learners and its affiliates, partners, suppliers, and employees from any liability, claims, costs, or damages arising from your use of VIP English Learners' application, the Services, or your breach of these Terms.

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MISCELLANEOUS

You are regarded as responsible for any charges associated in connection with the Site.

VIP English Learners may assign the Terms or any part of it without restrictions. You may not assign the Terms, or transfer or sub-license your rights under this license, to any third party.

Should any provision of the Terms be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Terms, and the application of that provision shall be enforced to the extent permitted by law.

If you have queries, please contact us at vipenglishlearners19@gmail.com.

All covenants, agreements, representations, and warranties made in these Terms shall survive the termination of these Terms.